Privacy Policy

1. Introduction

1.1 HIROCOM PTE. LTD. is committed to safeguarding the privacy of our website visitors and clients; this policy explains how we will treat your personal information.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies and other tracking technologies in accordance with the terms of this policy.

1.3 This privacy policy applies to all data collected and processed by HIROCOM PTE. LTD. ("we," "us," or "our") through our website and digital marketing services.

2. Information We Collect

2.1 Information You Provide:

  • Name, email address, and phone number (when contacting us or booking a call)
  • Company information (when inquiring about our services)
  • Service requirements and project details
  • Any other information you voluntarily provide through contact forms or consultations

2.2 Information Automatically Collected:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Referral source
  • Length of visit, page views
  • Navigation paths
  • Timing, frequency, and pattern of service use

2.3 Analytics Data: We use analytics tools to collect standard internet log information and details of visitor behavior patterns. This information is processed in a way that does not identify anyone individually.

3. Cookies and Tracking Technologies

3.1 Our website uses cookies and similar tracking technologies to enhance user experience, analyze website usage, and assist in improving our services.

3.2 Types of Cookies We Use:

  • Necessary Cookies: Essential for website functionality
  • Analytical/Performance Cookies: Help us improve our website
  • Functionality Cookies: Remember your preferences
  • Marketing Cookies: Help us understand the effectiveness of our marketing campaigns

3.3 Cookie Management: You can manage cookies through your browser settings. Our website includes a cookie consent manager where you can update your preferences at any time.

4. How We Use Your Information

4.1 We use your information to:

  • Provide and deliver our digital marketing services
  • Process and respond to your inquiries
  • Schedule and manage consultation calls
  • Send information about our services that may be of interest to you
  • Analyze website usage and improve our services
  • Personalize your experience on our website
  • Prevent fraud and ensure website security
  • Comply with legal obligations

4.2 Legal Basis for Processing (GDPR):

  • Consent: When you agree to receive communications from us
  • Contract: When necessary to fulfill our contractual obligations
  • Legitimate Interests: For business development, analytics, and service improvement
  • Legal Obligation: When required by law

5. Information Sharing and Disclosure

5.1 We share your information with:

  • Service providers (analytics, CRM systems, email marketing, hosting)
  • Team members as needed to provide our services
  • Law enforcement when required
  • Business partners as necessary to provide our services

5.2 Data Retention:

  • Client information: Duration of service plus 7 years (for tax and legal purposes)
  • Inquiries and contact form submissions: 2 years
  • Analytics data: 26 months
  • Server logs: 90 days

6. Your Privacy Rights

6.1 GDPR Rights (EU/UK Residents):

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision-making

6.2 CCPA Rights (California Residents):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination

6.3 You may exercise these rights by contacting us using the details provided in the Contact Information section.

7. Data Security

7.1 We implement appropriate technical and organizational measures to protect your personal information.

7.2 We use industry-standard security protocols to safeguard client information, communications, and project details.

7.3 While we follow industry standards, no method of transmission over the Internet is 100% secure.

8. International Data Transfers

8.1 We are based in Singapore with registration in Romania. Your data may be processed in countries where data protection laws differ from your jurisdiction.

8.2 When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Children's Privacy

9.1 Our website and services are not directed to children under 16 years of age.

9.2 We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

10.1 We may update this policy periodically. The latest version will always be posted on this page.

10.2 Significant changes will be notified via email to existing clients or through a notice on our website.

11. Contact Information

11.1 Data Controller:
HIROCOM PTE. LTD.
Singapore

11.2 Contact Options:

11.3 For privacy-specific requests, please include "Privacy Policy" in your subject line.